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Our parts all come with a limited LIFETIME Warranty. We stand behind our products. We make them in such way that we are 100% sure they will outlast the rest of the vehicle. It’s not surprising we NEVER had to replace one in years of business. Terms and conditions detailed below.
Limited Lifetime Warranty: Terms and Conditions
BSS Auto Parts warrants that each product meets the applicable product specifications at the time of shipment. BSS Auto Parts’ obligation under the Limited Lifetime Warranty is limited to a one-time replacement or one time refund equal to the original purchase price of the defective product. Warranties are non-transferable, contain no cash value, and are only extended to parts sold provided that the ownership has not changed since the installation of the unit. This warranty does not apply to units which have been altered, modified, damaged from neglect, abuse or an accident, misused, improperly installed, installed on lowered of lifted suspension vehicles, vehicles used for racing purposes, or used in applications other than recommended by the manufacturer. BSS Auto Parts provides reimbursement for labor involved in replacement under warranty, but does not provide reimbursements for delay, mileage, or any other costs involved in installation or reinstallation of the auto parts in question. Warranty does not cover parts installed for an incorrect application. This warranty gives you specific legal rights, as you may also have other rights which vary from state to state. Contact us to verify the status of any warranty on your auto parts. Please allow 5-7 business days for the processing of your warranty claim.
60-day Returns / Satisfaction Guarantee
Let’s be clear: You’ll get an entire satisfaction or your money back. We are so confident with both our product and after-sales support that we offer a 60-DAY SATISFACTION OR MONEY-BACK GUARANTEE, INCLUDING A FREE RETURN SHIPPING WITH NO RESTOCKING FEE. To receive a free return label, please contact our customer support by email at firstname.lastname@example.org with details about your inqury.
Refunds are sent back to the same payment card used for purchasing, and are processed within one business day of receiving the returned product. For returns which are not the result of our mistake, the customer is responsible for the return shipping and will be charged a flat 18$ restocking fee. Express shipping charges are not refundable.
Complete PURCHASE PROTECTION by Paypal (even without a Paypal account)
As an online merchant, we cannot process your credit card payment on our own. We rely on Paypal, the world’s biggest online payment system. With more than 325 million active users and 300 000 websites selling with Paypal in the US only, it is among the most trusted payment options. Whether you have a Paypal account, paying with Paypal is free and provides you with a complete PURCHASE PROTECTION. For details on Paypal’s PURCHASE PROTECTION, visit their website here:
Once you complete the transaction on our website, you receive an order confirmation from us, and another one from Paypal which includes your unique transaction ID. In brief, Paypal’s PURCHASE PROTECTION for buyers says :
“If you don’t get what you paid for, your money will go back on your card.”
Fortunately, with our company standing behind its products and guaranteeing your satisfaction, you won’t need to ask Paypal to step in!
Our Paypal merchant ID is LYKUFTRGW5NXC.
How we keep your data safe
Our website uses an SSL certificate which protects data as it is transferred from computer to computer. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
Our SSL certificate is issued by GeoTrust with serial number 011300fbb894335b1d4362f2ace412e8.
Our website and databases are hosted on a server with IONOS, who are fully compliant with US regulations and are headquartered in Chesterbrook, PA at the following address:
701 Lee Road, Suite 300
Chesterbrook, PA 19087
Our website is kept up to date, manually reviewed on a weekly basis and protected by robust security tools, to defend it against hacking, phishing or any unauthorised entry.